We are committed to providing an excellent customer experience. Our goal is to ensure you are completely happy with your order. If you received damaged, non-working, or wrong prdouct, please contact us immediately (within 2 business days of receiving your order) by logging into your account. Emails are generally answered in less than 48 hours. Returns are accepted for completely unopened/unused items (cellophane wrapping must be intact where applicable) within 30 days of order shipment date. Please contact us prior to your return for an RMA (Return Merchandise Authorization) number. The item should be shipped back in the original shipping box including all packaging materials and packing list.
Please review below additional details of our return policy.
- Original and/or return shipping is non-refundable. Actual shipping costs for items with free shipping are non-refundable.
- Items returned without an RMA (prior authorization) will be assessed a 20% restocking fee.
- Items returned after the 30 days from order shipment date will not be accepted and no refund will be given.
- Items returned opened will be assessed a 20% restocking fee.
- Items returned used, incomplete or in damaged condition (including torn product box) will not be accepted and no refund will be given.
- All Webkinz are not returnable under any circumstance if the code tag is opened.